If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there. Yes, you can contact the photography customer service center Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). DoubleTree by Hilton Hotel Boston Bayside - Boston. A seven Zip-line circuit which includes the tallest in the Riviera Maya. Pick up at the airport could not have been easier. Can I enjoy underground river activity without knowing how to swim? We can provide it to you if you have your purchase receipt. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. The price is a bit pricey but worth it for what you get. Fill out this form and one of our agents will follow up on your request. Display as a link instead, Not the end of the world, but it would have been nice. No, only TOURS include transportation departing from Cancun or Riviera Maya. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. We invite you to join our program of using biodegradable and chemical-free products! Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. You'll appreciate the 24-hour gym, poolside bar, and snack bar/deli. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. Yes, you can access to the park with baby food, infant formula, etc. Within Mexico. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. Do I have to reserve for a specific date? Prices vary according to season. Changes are not permitted on the day of your visit. Re: Xcaret: photo pass worth it? Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. Where is the photo that I downloaded located? The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Thank you for contacting the Photo Department at Experience Xcaret. I live and work in Quintana Roo and I dont have IFE. - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. If you visited our Parks: foto@xcaret.com Mexico's Majestic Paradise has more than 50 natural and cultural attractions to make your day unforgettable: shows, underwater rivers and much more. Yes. Express check-out, a computer station, and dry cleaning are also on offer. . Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. Each photo downloaded is a JPG file, and the videos are MP4. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Check the schedules and open hours of our attractions and shows. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. The experience of living Mexican art . We are sorry but no. I loved the location of the hotel, very close to everything. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Chetumal-Puerto Juarez Highway KM, Km. I'm allergic to gluten, is there anything I can eat at the restaurants? You just press the yellow button and stand wherever the feet are and you got your picture. Traveling on business? BUY THE PHOTO PASS! Paid for in US $ we received the hotel photos only. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. It is important to confirm your transportation service at least 48 hours in advance. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. Yes. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. What are the necessary physical conditions? Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Sorry, we dont have them on rent, neither wheelchairs nor strollers. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this luxury hotel. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. But we purchased the photo package 2 parks & the hotel. Additional terms may apply. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. All rights reserved. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. Does Xplor offer activities for children older than five years old? It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. My package also expires in a few days. Yes. Did you know you can find the best available rates by booking in advance? If I do not have credit or debit how can I make my reservation? 1.- Enter your download code. Everything is close you dont have to move your car at all. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. We kind of had two check-ins, as we got there a bit early before our room was ready. Other services (ATM, WiFi and gift shops). Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. What is the price admission to Xplor Fuego for children? Can I transfer my ticket to another person? I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Get onboard the shuttle and visit it as many times as you want. Exact pick-up time will be confirmed when making your purchase. Does the Park offer activities for children over five years old? Due to the nature of the product we offer, you always have the possibility to view the photos. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Rest areas, dressing rooms and restrooms available during your visit. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. per night. No, this is why we advise you to bring one with you. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. How many times can I download my photos with my download code? Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. The photos of you and all your companions in a single package for you to fully enjoy your visit. What happens if I forgot my download code? We are here to serve you and to meet all requests, questions or suggestions you may have. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. +1-888-675-2083. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Very Good 4.0 /5 Review Score More Details. 800 006 FOTO (3686) Other services (WiFi, ATM and gift shops). Restrictions apply. He is a pool technician. If you purchased online you have access to the special ticket booth. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. How do you remove the watermark from the photos? On a PC right-click on the file and select the option to extract. Saturdat to Sunday from 9:00 to 15:00 Hours. The Rafts circuit is 342 yards long. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Where I can store my personal belongings? This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. You need to confirm your age by showing a valid ID card. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Service at every restaurant was never short of perfection. It was a fantastic location for us. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. Can I pay with credit card or debit card of a person not included in the visit? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. (I loved Fuego on my last visit). Remember that cancellations are managed by the terms and conditions of the cancellation policy. The free buses with unlimited access to the park saved us probably $1000 by itself. (01152) 55 4163 7327 (01152) 55 4163 7327 He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Promotion valid only on websites and Customer Service Centers. *MSI only with participating cards (banks) issued in Mexico. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. Yes, the purchase confirmation can be presented with any of these devices. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. Youll bring back home a terrific souvenir of your visit. ( NO KIDS ). By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. more. It is essential to arrive 15 minutes before the time of pick-up. This hotel features a rooftop terrace and a bar/lounge. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Am I obliged to participate in all activities or is it possible to choose some of them? 5/5 would recommend again. Remember you can purchase water shoes at our shops in Xplor. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Just a weird housekeeping issue I guess we had. Thank you for contacting the Photo Department at Experience Xcaret. Advanced purchase discounts may vary depending on booking date and dates of stay. No problem! We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. We were swimming in an area by one of the restaurants (Las Cuevas I think?) Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo You can take it as many times. Free self parking is free for guests, and you can enjoy a meal in one of the 15 restaurants. All your photos at the best price! I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. There are a lot of things to do in the parks got adults and kids. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. They let us use our park pass before our room was ready, which was awesome, so we went to one of the parks for a few hours (which were all so great). Mercado never disappointed and became a staple for breakfast. Yes, you can contact the photography customer service center. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Review tags are currently only available for English language reviews. Children must present ID from school with address in Quintana Roo, or school report card with photograph. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. Are the downloaded files of high quality? Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. Strike your best pose, smile and take as many pictures as you want during your visit. Col. Centro, Playa del Carmen. Is there any type of refund and/or cancellation? Presentation of a valid ID card at our counters is mandatory. Most activities involve water and your camera might get wet. On a PC right-click on the file and select the option to extract. This option is valid only in Mexico. After visiting with colleagues in the spring, I knew I had to bring my family back. This hotel features a restaurant, a gym, and a bar/lounge. Due to the nature of the product we offer, you always have the possibility to view the photos. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Transportation airport-hotel-airport . For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Photo Pass Xenses; Get my admission to Xenses. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. For us, guest satisfaction is a top priority, therefore we regret to hear we were unable to achieve your complete satisfaction.I would really like to further discuss the details from your vacation to do a proper follow up on your concerns. Yes, you must select a specific date to visit the Park. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. What should I do? Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. ALL-FUN INCLUSIVE . Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. We arrived very early and rooms we not ready so we were given our bracelets and immediate access to all of the amenities. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Occasionally, birds would land near him and hed speak to them or laugh at them. $159. We offer you multiple payment options to pay for your reservation. In case of foreigners living in Quintana Roo, FM2 and FM3. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. And we are going back again. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Are there any special prices for children? 282. MarieSamSanchezPhoto The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. These are both highly recommended. They are encoded directly from cameras with high resolution. By continuing to browse the site, you agree to the use of cookies. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. I have sent multiple difference emails requesting assistance with no response. Is the discount for Quintana Roo residents valid throughout the year? However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Free WiFi in public areas, a library, and express check-in are available at this hotel. If you visited our Parks: foto@xcaret.com Only adult individuals aged 18+ are allowed to drive. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Hotel Xcaret Arte is a homage to the best Mexican artist.